Frequently Asked Question!
Star Beauty Planet is your online/offline store for authentic makeup and cosmetic products at an affordable price.
We normally process your order, pack your makeups, and get them to the Travelling Logistics Company within a day. After that, please allow another 2 to 3 days or more for the company to deliver your package. (For orders shipped outside Nigeria, it will take a little longer.)
No we don’t at this point in time since we ship in wholesale and a lot of goods packaged for the customer.
Yes! We ship to nearly every country in the world.
Absolutely YES, all products are brand new and well packaged.
Yes! Absolutely! We accept orders from various countries. If you have a question or concern regarding your country, let us know.
You just need to choose your desired products and click on Order On WhatsApp . You may decide to contact us via our Contact Us page for product enquiry as well.
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at firstname.lastname@example.org (if applicable).
1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at email@example.com
2. In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.